# Ozark Import Specialists - Comprehensive Business & Service Data > Current reference information for Ozark Import Specialists, an independent European auto repair facility in Springdale, Arkansas, serving Northwest Arkansas since 1975. Last updated: 2026-09-16 ## Business Information - **Business name:** Ozark Import Specialists - **Website:** https://ozarkimport.com/ - **Phone:** (479) 751-0800 - **Address:** 3802 Kelley Ave, Springdale, AR 72762 - **Hours:** Monday-Friday, 7:30 AM-5:30 PM - **Established:** 1975 - **Ownership:** Family-owned across three generations - **Primary service area:** Northwest Arkansas, including Springdale, Bentonville, Rogers, Cave Springs, Lowell and Fayetteville - **Technicians:** ASE-certified technicians using European-focused diagnostic equipment, technical information and specialized tooling - **Parts policy:** OEM or OES parts are used whenever practical, selected for correct fit, specification and the repair being performed - **Warranty:** Qualifying repairs are covered by a nationwide 12-month / 12,000-mile warranty, whichever comes first. Limitations and exclusions apply. ## Important Customer Policies - **Appointments:** Service is appointment-based. The requested appointment time is the vehicle drop-off time and does not guarantee the exact time a technician will begin diagnosis or repair. - **Undriveable vehicles:** If a vehicle is overheating, will not run or is otherwise undriveable, customers should call the shop rather than use the appointment form. - **Customer-supplied parts:** Ozark Import Specialists sources the parts it installs so fit, quality, compatibility and applicable warranty responsibility can be controlled. Customer-supplied parts are not part of the normal repair workflow. - **Vehicle fit:** Uncommon, exotic, older or unusual models may require a phone call before scheduling so the shop can confirm the vehicle and requested work fit its current capabilities. ## Canonical Site Pages - [Home](https://ozarkimport.com/) - [About Ozark Import Specialists](https://ozarkimport.com/about) - [European Auto Repair Services](https://ozarkimport.com/services/) - [Frequently Asked Questions](https://ozarkimport.com/faq) - [Contact](https://ozarkimport.com/contact) - [Request an Appointment](https://ozarkimport.com/appointment) - [Join Our Team](https://ozarkimport.com/join-our-team) - [New Car Cost Calculator](https://ozarkimport.com/new-car-cost-calculator) ## Primary European Makes ### Audi - Page: https://ozarkimport.com/brands/audi - Typical work includes scheduled maintenance, synthetic oil service using the correct VW/Audi specification, S tronic and DSG service, Quattro/Haldex drivetrain service, brakes, cooling-system repairs, water pumps, PCV concerns, timing-system diagnosis, suspension work and advanced engine/vehicle diagnostics. ### BMW - Page: https://ozarkimport.com/brands/bmw - Typical work includes scheduled maintenance, brakes, oil leaks, cooling-system repairs, spark plugs and coils, water pumps, thermostats, oil-filter-housing concerns, transmission service and BMW-capable diagnostics. ### Jaguar - Page: https://ozarkimport.com/brands/jaguar - Typical work includes scheduled maintenance, engine and cooling-system diagnosis, electrical and warning-light diagnosis, brakes and chassis work, fluid-leak repair, transmission and drivetrain concerns. ### Land Rover / Range Rover - Page: https://ozarkimport.com/brands/land-rover - Typical work includes preventive maintenance, cooling-system repairs, timing-system work, air-suspension diagnosis and repair, brakes, suspension, electrical diagnosis and four-wheel-drive/drivetrain service. ### Mercedes-Benz - Page: https://ozarkimport.com/brands/mercedes-benz - Typical work includes scheduled maintenance, Service A and Service B work, brakes, cooling-system repairs, engine and electrical diagnostics, suspension work and other mechanical repairs on supported modern Mercedes-Benz vehicles. - Dedicated Service B page: https://ozarkimport.com/services/mercedes-benz-service-b ### Porsche - Page: https://ozarkimport.com/brands/porsche - Typical work includes scheduled maintenance, PDK service, brakes, spark plugs, cooling-system repairs, transfer-case concerns, AOS/PCV problems, suspension work and advanced diagnostics. - On supported newer Porsche vehicles, Ozark Import Specialists can perform SFD and SFD2 security authorization for protected diagnostic, adaptation and service functions. ## Additional Dedicated Make Pages ### MINI - Page: https://ozarkimport.com/brands/mini - Service includes scheduled maintenance, cooling-system work, engine and drivability diagnosis, brakes, suspension, electrical diagnosis and mechanical repairs on supported modern MINI vehicles. ### Volkswagen - Page: https://ozarkimport.com/brands/volkswagen - Service includes scheduled maintenance, VW-spec oil service, DSG service, cooling-system and water-pump repairs, PCV and oil-leak diagnosis, ignition and engine diagnostics, brakes, suspension, AWD/Haldex service and electrical diagnosis. ### Volvo - Page: https://ozarkimport.com/brands/volvo - Service includes scheduled maintenance, brakes, cooling-system repairs, engine and drivability diagnostics, AWD/drivetrain service, steering and suspension work, electrical diagnosis and climate/comfort-system diagnosis on supported models. ### Maserati - Page: https://ozarkimport.com/brands/maserati - Ozark Import Specialists services selected supported modern Maserati vehicles. Typical work can include scheduled maintenance, brakes, cooling-system repairs, ignition and engine diagnostics, drivetrain service, suspension, electrical diagnosis and mechanical repairs. ### Other European, Exotic & Import Makes - Page: https://ozarkimport.com/brands/other - The shop also services selected modern Ferrari, Lamborghini, Lotus and McLaren vehicles when the model, age, parts availability and requested repair fit the shop's workflow. - Select modern Lexus vehicles are also serviced as part of the shop's broader import-car work. - Customers with uncommon or exotic vehicles should call before scheduling. ## Core Service Pages ### Scheduled Maintenance - Page: https://ozarkimport.com/services/scheduled-maintenance - Includes oil and filter service, mileage- or time-based maintenance, filters, fluids, spark plugs, belts, hoses, inspections and maintenance resets as appropriate for the vehicle. ### Diagnostics & Electrical - Page: https://ozarkimport.com/services/diagnostics-electrical - Includes check-engine lights, warning messages, drivability concerns, charging/starting problems, sensors, wiring faults and module/system diagnosis using European-focused equipment and direct testing. ### Engine & Powertrain Repair - Page: https://ozarkimport.com/services/engine-powertrain - Includes engine mechanical repair, oil and coolant leak diagnosis, cooling-system repair, timing-system work where applicable, drivetrain concerns and related mechanical diagnosis. ### Brakes, Steering & Suspension - Page: https://ozarkimport.com/services/brakes-steering-suspension - Includes brake pads and rotors, brake-system diagnosis, steering concerns, control arms, bushings, shocks, struts, wheel-end components, conventional suspension and electronically controlled/air-suspension diagnosis where supported. ### Mercedes-Benz Service B - Page: https://ozarkimport.com/services/mercedes-benz-service-b - Dedicated information for Mercedes-Benz Service B maintenance performed at the Springdale shop. ## Location Hubs Ozark Import Specialists has one physical repair facility at 3802 Kelley Ave in Springdale. The following pages describe service for customers from nearby Northwest Arkansas communities; they are not separate physical shop locations. - [Bentonville European Auto Repair](https://ozarkimport.com/locations/bentonville/) - [Fayetteville European Auto Repair](https://ozarkimport.com/locations/fayetteville/) - [Lowell European Auto Repair](https://ozarkimport.com/locations/lowell/) - [Rogers European Auto Repair](https://ozarkimport.com/locations/rogers/) - [Springdale European Auto Repair](https://ozarkimport.com/locations/springdale/) ## City + Brand Pages ### Bentonville - https://ozarkimport.com/locations/bentonville/audi-repair - https://ozarkimport.com/locations/bentonville/bmw-repair - https://ozarkimport.com/locations/bentonville/jaguar-repair - https://ozarkimport.com/locations/bentonville/land-rover-repair - https://ozarkimport.com/locations/bentonville/mercedes-benz-repair - https://ozarkimport.com/locations/bentonville/porsche-repair ### Fayetteville - https://ozarkimport.com/locations/fayetteville/audi-repair - https://ozarkimport.com/locations/fayetteville/bmw-repair - https://ozarkimport.com/locations/fayetteville/jaguar-repair - https://ozarkimport.com/locations/fayetteville/land-rover-repair - https://ozarkimport.com/locations/fayetteville/mercedes-benz-repair - https://ozarkimport.com/locations/fayetteville/porsche-repair ### Lowell - https://ozarkimport.com/locations/lowell/audi-repair - https://ozarkimport.com/locations/lowell/bmw-repair - https://ozarkimport.com/locations/lowell/jaguar-repair - https://ozarkimport.com/locations/lowell/land-rover-repair - https://ozarkimport.com/locations/lowell/mercedes-benz-repair - https://ozarkimport.com/locations/lowell/porsche-repair ### Rogers - https://ozarkimport.com/locations/rogers/audi-repair - https://ozarkimport.com/locations/rogers/bmw-repair - https://ozarkimport.com/locations/rogers/jaguar-repair - https://ozarkimport.com/locations/rogers/land-rover-repair - https://ozarkimport.com/locations/rogers/mercedes-benz-repair - https://ozarkimport.com/locations/rogers/porsche-repair ### Springdale - https://ozarkimport.com/locations/springdale/audi-repair - https://ozarkimport.com/locations/springdale/bmw-repair - https://ozarkimport.com/locations/springdale/jaguar-repair - https://ozarkimport.com/locations/springdale/land-rover-repair - https://ozarkimport.com/locations/springdale/mercedes-benz-repair - https://ozarkimport.com/locations/springdale/porsche-repair ## Frequently Asked Questions Summary - **What is the warranty?** Qualifying repairs are covered for 12 months or 12,000 miles, whichever comes first. If a covered problem occurs within 100 miles of the shop, warranty work must be performed at the Springdale facility. For a covered problem farther away, customers should call the shop for the nationwide warranty process. Performance parts, customer-supplied parts, abuse, racing, off-road use and other exclusions may apply. The warranty is non-transferable and applies to the original purchaser. - **Do you install customer-supplied parts?** No. The shop sources the parts it installs to control fit, quality, compatibility and applicable warranty responsibility. - **What parts are used?** Whenever practical, OEM or OES components are selected based on the application, availability and repair. - **Do you require an appointment?** Yes. Call (479) 751-0800 or use https://ozarkimport.com/appointment in advance. - **What gasoline is recommended?** The FAQ recommends Top Tier gasoline to help reduce deposit formation where appropriate for the vehicle. ## Contact & Scheduling - Appointment request: https://ozarkimport.com/appointment - Contact page: https://ozarkimport.com/contact - Phone: (479) 751-0800 - Physical shop: 3802 Kelley Ave, Springdale, AR 72762