Privacy Policy

1. Scope and Who We Are

This Privacy Policy applies to the website operated by Ozark Import Specialists at ozarkimport.com and to personal information submitted through its online appointment and general contact forms. Ozark Import Specialists is an independent automotive repair business located at 3802 Kelley Ave, Springdale, Arkansas 72762.

This policy addresses website privacy practices. Information collected in person, through repair orders, payment systems, employment records, insurance or warranty administration may be subject to additional business records, contracts, legal requirements or service-provider terms.

2. Information We Collect

Information you provide

Depending on how you use the website, we may receive information such as:

• Your name, email address and telephone number.
• Vehicle information, including year, make and model.
• Requested appointment date, drop-off time and requested service category.
• The topic, subject and content of a general contact message.
• Employment-related information you voluntarily send when applying for an open position, including a resume or work-history information.
• Other information you choose to include in a message or communication.

Technical information

Our web server and hosting infrastructure may automatically create technical logs when the site is accessed. Depending on the server configuration, these records can include Internet Protocol address, browser or device information, requested URL, date and time, referring page, response status and security-related events. We use this information for site operation, troubleshooting, security, abuse prevention and aggregate performance review.

3. How We Use Information

We may use information for legitimate business purposes including to:

• Respond to appointment requests and general questions.
• Communicate about a requested or existing automotive service.
• Evaluate whether a vehicle or requested service fits our shop workflow.
• Provide estimates, scheduling information, warranty information or customer service.
• Respond to employment inquiries and evaluate job applicants.
• Operate, maintain, troubleshoot and secure the website and forms.
• Detect spam, automated abuse, malicious requests or other security threats.
• Maintain business records and comply with legal, tax, accounting, insurance, warranty or regulatory obligations.
• Establish, exercise or defend legal rights and protect the safety, property or rights of the business, customers or others.

We do not use a website form submission as permission to send unrelated bulk marketing email unless you separately agree to receive such communications.

4. Cookies, Sessions and Website Technology

Our online forms use a temporary, strictly necessary session cookie to support form security features such as cross-site request forgery protection and abuse prevention. The session is intended for site functionality and is not an advertising cookie.

The site currently loads the Geist web font through Google Fonts. As with other remotely hosted web resources, your browser may connect directly to Google infrastructure and transmit ordinary connection information such as an IP address and browser request information. Google’s handling of data is governed by its own policies.

We do not currently place advertising pixels or behavioral-advertising cookies on this website. If we materially change the tracking or advertising technologies used, we may update this policy and implement additional consent or preference controls where required.

5. When Information May Be Shared

We do not currently sell or rent personal information. We may disclose information in limited circumstances, including:

• Service providers: hosting, email, website security, IT, professional advisers or other vendors that help operate the business or website.
• Repair, warranty or business administration: when reasonably necessary to coordinate authorized work, parts, warranty assistance, insurance or related services.
• Legal and safety purposes: when we reasonably believe disclosure is required by law, subpoena, court order or legal process, or is appropriate to investigate fraud, security incidents, threats, unlawful activity or potential harm.
• Business transactions: if the business or relevant assets are involved in a merger, acquisition, financing, reorganization, sale or similar transaction, subject to applicable law.
• With your direction or consent: when you ask us to share information or otherwise authorize disclosure.

The website contains links to third-party services such as Google, the Better Business Bureau, Instagram, Facebook and other external sites. Once you follow an external link, the third party’s privacy practices and terms govern your interaction with that service.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, legitimate business operations, customer service, recordkeeping, dispute resolution, warranty administration, legal compliance or the establishment and defense of legal claims. Retention periods can vary by record type and applicable requirements.

When information is no longer reasonably needed, we may delete, anonymize or securely dispose of it, subject to technical limitations, backup cycles and lawful retention obligations.

7. Security

We use reasonable administrative, technical and operational measures appropriate to the nature of the information we handle. Website forms include server-side validation, input sanitization, anti-forgery protection and automated-spam controls. The site is intended to be served over HTTPS.

No website, email system, network, storage system or Internet transmission can be guaranteed to be completely secure. You provide information electronically at your own risk, and we cannot promise that unauthorized access, loss, misuse or disclosure will never occur.

If we determine that a security incident involving personal information requires notice under applicable law, we will take steps required by that law.

8. Privacy Choices and Rights

Depending on where you live and the law that applies, you may have rights regarding personal information, which can include requesting access, correction, deletion, restriction, portability or information about disclosures, or objecting to certain processing. Not every right applies in every jurisdiction or to every type of record, and legal exceptions may permit or require us to retain information.

To make a privacy-related request, use our contact form and identify the request as a privacy matter. We may need to verify your identity before acting on a request. We will respond as required by applicable law.

Because we do not currently sell personal information or use the site for targeted behavioral advertising, we do not currently offer a sale/targeted-advertising opt-out mechanism. Browser-based preference signals may not affect essential site functions. If our practices change, we will update this section as appropriate.

9. Children’s Privacy

This is a general-audience automotive repair website and is not directed to children under 13. We do not knowingly solicit personal information online from children under 13. If we learn that a child under 13 submitted personal information through the site without appropriate authorization, we will take reasonable steps to delete it when required.

10. United States Processing

Ozark Import Specialists is located in Arkansas, United States. If you access the website from another jurisdiction, information may be processed and stored in the United States, where privacy laws may differ from those in your location.

11. Accuracy of Your Information

You are responsible for providing accurate contact and vehicle information when requesting service. Incorrect information can prevent us from responding, confirming an appointment or evaluating whether a vehicle fits our service capabilities.

12. Changes to This Policy

We may revise this Privacy Policy to reflect changes in the website, business practices, service providers or legal requirements. The “Effective” date at the top of the page identifies the current version. Material changes will apply prospectively to the extent required by law.

13. Contact Us About Privacy

For privacy questions or requests, contact Ozark Import Specialists using the general contact form, call 479-751-0800, or write to:

This policy should be read together with our Terms of Use.